Key Stats:

• Founded on the motto "All humanity and no bureaucracy"
• 10,000+ self-managing teams
• Each operating unit is comprised of 12 caregivers, each responsible for a particular geographic area.
• Each unit is responsible for finding clients, renting office space, recruitment, managing budgets, scheduling staff, and meeting targets
• Linked together through a social platform called Welink
• Performance metrics for every team are visible across the company

The Buurtzorg Model

The Buurtzorg onion model starts from the client perspective and works outwards to assemble solutions that bring independence and improved quality of life.

Self-managing clients

The onion model assembles the building blocks for independence based on universal human values:

• People want control over their own lives for as long as possible
• People strive to maintain or improve their own quality of life
• People seek social interaction
• People seek ‘warm’ relationships with others.

The professional attunes to the client and their context, taking into account the living environment, the people around the client, a partner or relative at home, and on into the client’s informal network; their  friends, family, neighbours and clubs as well as professionals already known to the client in their formal network.